Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use specialized eco-friendly packaging designed to secure the plant and retain moisture. Each pot is stabilized to prevent movement, ensuring your greenery arrives in pristine condition.
What is your return policy for home decor items?
We offer a 30-day return policy for all non-living home decor. Items must be in their original packaging and unused condition to qualify for a full refund.
Do you offer a guarantee on live plants?
Yes, we provide a 14-day 'Green Thumb' guarantee. If your plant shows signs of distress within the first two weeks, contact our support team for a replacement or care consultation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products sustainably sourced?
Sustainability is at our core. We partner with local nurseries and artisans who prioritize organic growing methods and recycled materials for all our home goods.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.